Service
Resident Quality
Representation
Your quality contact
at your customer’s site
A resident representative acts on your behalf at your customer’s plant: following quality incidents, coordinating containment and corrective actions with your teams, and keeping communication clear and documented.
Represent
Follow
Coordinate
Report
On-site presence
At your customer’s
facility
Single point of contact
Between your customer
and your teams
Incident follow-up
Containment and
actions coordinated
Documented exchanges
Regular, clear
reporting
on siteA clear link between your customer’s plant and your teams.
The challenge
Stay close to
your customer’s line
When your plant is far from your customer’s facility, quality incidents can take longer to understand and handle. Information passes through several people, and your customer may feel that issues are not followed closely enough.
What we provide: a resident quality representative at your customer’s site, working to the scope you define, to follow incidents, relay accurate information and coordinate the actions agreed between you and your customer.
- Daily follow-up of quality topics at the customer’s site
- Analysis support and relay of information on reported incidents
- Coordination of containment actions with your teams
- Follow-up of the corrective actions agreed with your customer
- Participation in quality meetings as your representative, as agreed
- Regular reporting to your quality team
Communication
Escalation
Reporting
Scope & communication
A representative
working to your scope
The role of a resident representative is defined with you before deployment: the decisions they can take, who they report to and how information is shared.
- Responsibilities and limits of the role agreed in advance
- Communication channels with your quality team
- Customer requirements and escalation rules followed
- Reports on incidents, actions and open points
- Confidential handling of your information and your customer’s
Our process
Resident representation in four steps
1Define the role
Scope, responsibilities
and reporting lines.2Prepare the deployment
Customer requirements,
contacts and site access.3Represent on site
Incidents followed and
actions coordinated.4Report and adjust
Regular reporting and
review of the scope.
Benefits
A closer, clearer relationship
with your customer
- Faster understanding of issues at the customer’s site
- Consistent, documented communication
- Containment and corrective actions followed closely
- Your quality team kept informed
- A representative working to a clearly defined scope
- Flexible support adapted to project scope and operational needs
Frequently asked questions
What does a resident quality representative do?
They represent your company on quality matters at your customer’s site: following incidents, relaying information, coordinating containment and corrective actions with your teams and reporting, within the scope you define.
Can the representative make decisions on our behalf?
Only within the limits agreed with you before deployment. The role, responsibilities and escalation rules are defined in advance, so that your customer and your teams know what to expect.
Can representation be combined with sorting?
Yes. If needed, representation can be combined with sorting, containment or a quality wall. These activities are scoped separately so that responsibilities remain clear.
How do you keep us informed?
Through regular reports and the communication channels agreed with your quality team, with escalation of significant issues according to the agreed rules.
Where can this service be provided?
Tell us where your customer’s facility is located and the scope you need. Qualivision will assess the intervention based on the location, the access requirements and the resources needed.
Related services
Explore related services
Sorting & Containment
Sorting of suspect parts and containment actions that protect production and shipments.
Learn more
Quality Wall
An additional, controlled inspection point during launches or quality incidents.
Learn more
Quality Engineering & Audits
Process and product quality support, assessments and problem solving.
Learn moreNeed a presence at your customer’s site?
Tell us about your customer, the location and the scope —
we will review how representation could be organised.